MOONKIID SHOP

SHIPPING & DELIVERY

SHIPPING

We offer worldwide shipping. 

Shipping zones

Free express shipping for Spain (24h-48h).

Zone 1 : Belgium / Germany / France (excluding DOM TOM) / Italy / Luxembourg / Monaco / Netherlands / United Kingdom / Vatican: 35€

Zone 2 : Canada / Israel / Mexico / USA + Other European countries (except Belarus / Iceland / Russia / Ukraine): 60€

Zone 3 : Rest of the world : 100€

Prints are made to order. Please allow up to a week for printing and packaging. All items are shipped from the beautiful city of Valencia, Spain, and are all fulfilled by DHL except Spain (GLS).

Orders placed online typically arrive within 7/10 business days from the date when the order is confirmed. In the event of a delay, you will be noticed by e-mail.


DUTIES AND TAXES

Regarding the quality of the work of art and the status as an artist photographer, a tax of 5.5% is applied for all the EU countries.

Note that orders that are shipped outside of the EU may be subject to import taxes and customs duties. The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country where shipment is made. The payment of these taxes is required in order to relieve the order from custom charges.

We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. In any case, the courier can present you with a separate invoice for the local taxes that need to be paid.

When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

If an item is unclaimed and returned to us, we will be in touch regarding shipping it again however the recipient might be charged a new shipping fee depending on circumstances.


ORDERING ONLINE

Please note, once an order has been placed, we are unable to make changes to the order details or delivery address. Please ensure all details are correct prior to purchasing.

You can contact us at hello@moonkiid.com for any questions regarding items or issues with an order.

You may only purchase or order items for non-commercial purposes and any other use is not permitted.

Follow @moonkiid on instagram for shop news.


RETURNS

We do not accept returns unless the item you purchased arrived damaged or faulty.

If you receive a damaged item, please contact us at hello@moonkiid.com with the order number and photos of the damage and we will do our best to sort it out swiftly.

We cannot accommodate exchanges at this time as the prints are at risk of being damaged on the way back to us.

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